DELIVERY TIMEFRAMES

Please note, the delivery timeframes below are estimates only.

We endeavour to ship all orders within 1-2 business days, however slight processing delays can occer during busy periods. 

Once your parcel has left our Warehouse, we have very little control over it. Novo is not responsible for delays caused by postal carriers, especially during busy periods.

Unfortunately we are not able to guarantee a delivery date.

Orders are not dispatched on weekends or Victoria - Australian Public Holidays.

If you have not received your order within the delivery timeframes above, please contact us at [email protected]. To ensure we’re able to assist you quickly, please provide your full name and Online Order number.


BILLING & SHIPPING DETAILS


Fill in the checkout page making sure your details are correct. All fields marked with an asterisks (*) are mandatory, including phone number

Before you confirm your order, please double check your shipping details and the sizes are correct before confirming

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ONLINE STORE SHIPPING


NOVO is shipping orders to Australia, New Zealand & Internationally, please note that we do not ship to a PO Box for International Orders.

All orders are shipped via Australia post express delivery, please allow up to 5 working days for New Zealand and up to 10 working days for other countries orders from the date of dispatch.

Delivery time frame is estimated once you have received your order confirmation. In some cases, this will take longer where the delivery address is in a remote location or the order has been placed during a busy period.

Orders are not dispatched Saturday’s, Sunday’s or Australian Public Holidays.

All orders are shipped via Australia post from Melbourne, Australia. Once the parcel reaches the local destination then the parcel is traceable through the local post website.


You will receive an Australia Post tracking number on your dispatch email. This allows you to follow your parcel all the way to your door


NOVO POSTAGE OPTIONS


NOVO offers free Standard shipping on all orders over $99 for New Zealand customers only.

For orders under $99
 - Standard Shipping $9.90 - 3-5 Working days
-  Express Shipping $14.90 - 2-3 Working days*

*Regional customers may experience longer delivery times.

$19.90 for Australia or $25.00 for International will apply to each delivery received

If you have not received your order within the days specified contact us at [email protected] You will need to include your full name and order confirmation number as shown on your confirmation email received from us at the time of purchase.