Due to extended COVID-19 lockdowns and high parcel volumes, customers may experience delivery delays. Our delivery partner Australia Post is working hard to ensure you receive your items as quickly as possible.
All NZ orders are shipped from our Melbourne Warehouse.
Orders placed via www.novoshoes.co.nz:
Orders placed via www.novoshoes.com.au:
We cannot ship to a PO Box for International Orders.
Please note, the delivery timeframes above are estimates only.
We aim to ship all orders within 1-2 business days. During busy sale periods there may be a delay in processing your order due to an increase in order volumes.
Orders are not dispatched on weekends or Victorian Public Holidays.
Once your parcel has left our Warehouse, we have no control over it. Novo is not responsible for
delays caused by postal carriers. Delays can occur due to busy holiday periods, public holidays and extreme weather.
Unfortunately we are not able to guarantee a delivery date.
If you have not received your order within the delivery timeframes above, please contact us at [email protected]. To ensure we’re able to assist you quickly, please provide your full name and Online Order number.
Before you confirm your order, please double check your shipping details and the sizes are correct. All fields marked with an asterisks (*) are mandatory, including phone number
If your item is Returned to Sender due to incorrect or incomplete shipping details provided by yourself, you may be liable for additional postage costs