The conditions of use of the Novo websites and Apps (Sites) include these terms, the Online Shopping Terms and Conditions, the Novo Terms and Conditions, our Privacy Policy, and any other terms and conditions that appear in or are linked to or from the Sites (Terms). These Terms govern your use of, and access to, the Sites CONTENT The Site and its content are subject to copyright, and other intellectual property rights. These rights are owned by Novo Shoes Group Pty Ltd (IRD 84 973 548), or in the case of some material, a third party, where the third party has provided permission to use the content

We reserve the right to reject any order you place with us for any reason. For example, we may reject your order if we know or suspect that you intend to resell some or all of the products specified in your order as a part of a commercial business. You may only place orders via this website for private and domestic purposes.

We expressly prohibit purchases for resale and/or reselling any Novo product as part of any business (including any on-line business) unless agreed in writing by Novo Shoes Group.

By using our website, you accept and agree to our Privacy Policy

Your personal information will be used, according to our Privacy Policy, to process your order and tell you about our products and services.

Our website is intended to provide general information about our goods and services, including making purchases via our website. While we do our best to supply accurate information on this site, errors and omissions may occur. We do not accept any liability to you or any third parties for any loss or damage which may directly or indirectly result from your use of the website or your access to, or inability to access, the website. This includes viruses alleged to have been obtained from the website and your reliance on any advice, opinion, information, representation or omission (whether negligent or otherwise) contained on the website. By using the website, you agree that you are using the website at your own risk and that you are solely responsible for the actions you take in reliance on the content displayed on, or accessed through, the website.


Novo Shoes Group reserves the right to amend these Terms and Conditions at any time. All changes will be posted online and continued use of the site will be deemed acceptance of the new Terms and Conditions.



This contract is governed by the laws of New Zealand and such other laws which are applicable in the country where you are resident.


By placing an online order with Novo for any of our products, you are offering to purchase the goods on and subject to our terms and conditions. Dispatch times may vary depending on availability of stock and guarantees or representations of delivery times are subject to delays results from delivery partners. When placing an order, you acknowledge that all your details are true and accurate and that you are the authorised user of the credit or debit card used to place the order, and that there are sufficient funds to cover the cost.


While we do our best, we cannot guarantee that images on our website exactly represent actual products or their packaging. In particular, the colours shown on the website may not exactly represent the colours of our products because the colours you see on the website depend on the colour reproduction on your computer or mobile device.

Information on this website is subject to change without notice.

All images, trademarks, logos, text, graphics and other content appearing on this website are the property of their respective owners and are protected by copyright, trade mark and other intellectual property laws. The use of any of Novo’s trademarks is strictly prohibited unless we provide prior written consent.

The inclusion of any hyperlinks to third party websites does not imply Novo’s endorsement or approval of such third parties, their websites or their businesses or other activities.

Unless otherwise indicated, copyright in the information on this website is owned by or licensed to Novo. This website or any portion of this website may not be reproduced, duplicated, copied, sold, or otherwise exploited for any commercial purpose except where necessary for viewing this website on your Internet browser, or where specifically authorised by law or in writing by Novo Shoes Group.


By choosing to subscribe to novoshoes.co.nz you agree to receive marketing communications from novoshoes.com.au.

Please see the Novo rewards and benefits.

Limit of one promo code per person. Code must be redeemed within 30 days of receipt. Not eligible to be used with any other promotions. Offer excludes sale stock, gift cards, Shoe Care products, Weather Guard. Please allow up to 48 hours for the email to arrive in your inbox.  Should it not arrive by this time, please check your junk mail first, then call or email our customer service team.


The delivery charges referred to in our Delivery Policy we do not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered if that country is a country other than New Zealand. You are responsible for all such taxes and duties. We may occasionally provide special offers and promotions waiving delivery charges within Australia in certain circumstances. We reserve the right to vary, cancel or extend special offers and promotions regarding delivery charges.


All purchases via the website are transacted in New Zealand dollars.

***Please note: Prices may differ online to in store***

Prices online are exclusive of delivery charges. Prices are subject to change without notice.


The Novo reserves the right to amend any pricing errors displayed due to human error, computer malfunction or other reason. The Novo will notify you of any error in pricing and you may elect to not purchase any Good/s where the price has been corrected.


We accept payments by credit card from Visa, MasterCard, Afterpay and Paypal.

Depending on your circumstances, you may have to pay additional exchange rate costs and fees as charged by your credit card issuer. We will not be liable for any costs associated with exchange rates or bank fees.

In store purchases made using Afterpay are subject to the Afterpay Terms and Conditions and a minimum spend of $80.


Any personal information that you submit will be protected by PCI-DSS credit card payment gateway.  This technology encrypts all information including your credit card and all personal information passed from you through our website.

Your credit card purchase may take a few minutes to process to allow us time to confirm your billing information with your financial institution.



All orders with the Standard shipping option will be processed and despatched from our warehouse within 1-4 business days.

Our Online store is based in Melbourne and operates Monday to Friday 9am-5pm, subject to Australian Public Holidays.

Please note delivery times are additional to these processing times and vary from region to region and be dependent on promotions being offered.


Novo uses a number of social media sites (eg Twitter, YouTube, Facebook, Instagram and Pinterest); but these may change over time. We reserve the right to cease any such sites in our discretion. Our own Site may also include social media functions, including user reviews, ratings, forums, and the ability to interact with other users.

Third party social media sites will also be governed by their own particular terms of use

Novo does not necessarily endorse, support, sanction, encourage, verify or agree with any comments, opinions or statements posted by any users or members on Sites or Novo’s social media sites. Any information or material placed online by users, including advice or opinions, is the view and responsibility of those users and does not necessarily represent our views.

Users must not post or upload any comment, content or link to the Sites or Novo’s social media sites which does not comply with these Terms, including if it is defamatory, harassing, bullying, indecent or inflammatory.

Novo may moderate user-posted content and may remove any content that, in Novo’s opinion, is inappropriate. While we review content regularly, there may be times when inappropriate or content is viewable before it can be removed. 

Novo does not undertake to inform users when such content has been moderated or removed. Novo may provide warnings, or otherwise block or suspend users or their accounts in our sole discretion.

Where you post or submit content to a Site, you warrant that you:

  1. have the permission of the person/s appearing in the content to submit it to the Site, and for them and their image or likeness to be subject to these Terms, including use by Novo and Novo’s Privacy Policy

  2. have the right to submit the content (including copyright); the content is your own original creation; and that you unconditionally and irrevocably consent to any act or omission which might infringe any moral rights you may have in the content.

  3. Novo may copy, reproduce, publish, display, alter, or distort user submitted content, and use it for any purpose, (including without limitation, any future promotions or campaigns involving Novo) at any time in the future, and via any media;

  4. Novo does not accept any responsibility or liability where content is downloaded from the Sites, nor in relation to any matters after such download. Third parties may comment on, link to, re-post, or otherwise deal with the user submitted content once it is submitted, and Novo does not accept any liability for such actions; and

  5. any personal information you provide about yourself, or the person/s appearing in user submitted content, may be used by Novo to conduct campaigns, research and marketing activities (including informing you about special offers from Novo, and to become part of databases maintained by Novo or its associated entities), and otherwise be used in accordance with Novo’s Privacy Policy.


You agree to indemnify, defend and hold harmless Novo Shoes Group its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages, and/or costs (including, but not limited to, legal fees) arising from your use of this Website or your breach of these Terms of Service.


When you create an account with us, you must provide true and accurate account information. You must keep your user name and password confidential, as we are entitled to assume that the person using these login details is you.

Using another person’s details as your own is not accepted by the Novo Shoes Group, and we reserve the right to close your account should you be using multiple proxy IPs in order to distribute our products in any way.

Placing an order using an 'Online account' gives you the ability to exchange in-store or online, refund through our online return system only and track your order. Using an 'Online account' means that your shipping details are also saved for future use.

Stores will only provide a refund when the item is faulty, refer to our Refunds and Exchanges policy.

If you make a purchase using a 'Guest' account, you will not have the ability to see your order history.Each customer will have their own ID which will allow for multiple email addresses, but only one set of loyalty benefits.


we are unable to cancel or make any amendments to any online orders after your order is placed. Amendments may include but are not limited to

a          change of delivery address

b          changes to colours & sizes

c          adding or removing items

d          applying discounts or rewards

Please ensure all details provided are full and correct at the time of order placement


It is always Novo’s intention to provide accurate stock availability, however at the time of making a purchase it is possible that stock information is not accurate. 


Once the order has been received by the nominated delivery company, risk of loss of goods passes on to you and Novo Shoes Group will not be liable for any loss, damage or liability from this point.

Please refer to our Returns and Exchanges policy for instructions regarding returning product to our Online store.